You can complete your sign-up at www.weightwatchers.com/startmonthlypass Remember the sooner you complete your sign-up for the Monthly Pass on our
website, the sooner you can start using Weight Watchers eTools to help you stay
on track between meetings.
The Monthly Pass Starter Voucher can be activated over the phone. Please
contact Weight Watchers Customer Service at 800-221-2112. You will be given a
Temporary Pass number. This number can be used to sign-in at your meeting.
Weight Watchers Customer Service hours are: Mon - Fri, 7 am until 9 pm and Sat 10 am until 4 pm
The Cancellation Notice is located on the back of the Monthly Pass Starter
1) Follow instructions on back of Monthly Pass Starter Voucher and mail to
address listed below.
Ask your Leader or Receptionist for a copy of our Monthly Pass Cancellation
1) Fill out the Cancellation Notice located on the bottom of the Monthly Pass
Cancellation Policy Page.
2) Check the box under reason for cancellation “Did not complete sign-up on the
3) Mail the Monthly Pass Cancellation Policy with the unused Starter Voucher to:
Weight Watchers North America, Inc.
c/o Monthly Pass Refunds
PO Box 307
Jericho, NY 17753
You may also visit our website at www.weightwatchers.com/monthlypasscancellation.
Please fax or mail proof of purchase with an explanation of what happened.
Attention: Monthly Pass
Weight Watchers North America
8900 State Line Road, Ste. 250
Leawood, KS 66206
You can send one or more of the following items as proof of purchase:
A copy of your purchase receipt.
A copy of your billing statement.
A copy of your Leader Card showing you purchased the Monthly Pass.
Customer Service will contact you by e-mail or phone with a new Access Code so
that you can complete your sign-up for the Monthly Pass on our website. In the
meantime, you will need to pay the regular weekly fee in order to attend your
The Access Code found on your voucher can only be used once. After the first
use, accessing eTools requires the user name and password you selected during the
If you are certain that your Access Code has not been used before, please verify
that you are:
1. Entering the code in the correct boxes and you are entering all the digits exactly
as they are written on the voucher. Do not include any additional characters like
spaces or hyphens.
2. On the correct sign up page at www.weightwatchers.com/startmonthlypass.
The Access Code will not work if you are using it for Weight Watchers eTools or
Weight Watchers Online sign-up processes.
If this does not help, please contact Weight Watchers Customer Service at
1-800-221-2112 and provide the Access Code exactly as it is written on your
Monthly Pass Starter Voucher.
Weight Watchers Customer Service hours are M - F 7 am until pm & Sat 10am until 4pm (Central)
To prevent a double Monthly Pass purchase, you must convert your eTools
account first before entering the Monthly Pass Starter Voucher Access Code. This
is how to get started:
1. Log-in to your current eTools account using your user name and password
set up for that account
2. Click “Account Settings” link located at the top right of the webpage
3. Enter your password again.
4. On the left side of the webpage located under My Account, click the link
“Switch plan type to Monthly Pass.”
5. Under Start the switch process now, enter the Access Code located on
your Monthly Pass Starter Voucher, then click “Submit.”
If you have mistakenly purchased two Monthly Passes, please contact Weight
Watchers Customer Service at 800-221-2112
Weight Watchers Customer Service hours are M - F 7am until 9pm and Saturday: 10am until 4pm (Central)
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