Click on the statement below for help:
I do not wish to activate your Monthly Pass
Starter Voucher
I misplaced My Monthly Pass Starter Voucher
I keep getting the message, “INVALID ACCESS
CODE”
How
do I Convert My eTools account to a Monthly Pass eTools account?
You
can complete your sign-up at www.weightwatchers.com/startmonthlypass. Remember the sooner you
complete your sign-up for the Monthly Pass on our website, the sooner you can
start using Weight Watchers eTools to help you stay on track between meetings.
The
Monthly Pass Starter Voucher can be activated over the phone. Please contact
Weight Watchers Customer Service at 800-221-2112. You will be given a Temporary
Pass number. This number can be used to sign-in at your meeting.
Weight
Watchers Customer Service hours are:
Monday
- Friday, 7:00 am until 9:00 pm (central)
Saturday: Saturday 10:00 am until 4:00 pm (central)
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What to do if you do not wish to activate your Monthly
Pass Starter Voucher:
The Cancellation Notice
is located on the back of the Monthly Pass Starter Voucher.
1) Follow instructions on
back of Monthly Pass Starter Voucher and mail to address listed below.
Ask
your Leader or Receptionist for a copy of our Monthly Pass Cancellation Policy.
1)
Fill out the Cancellation Notice located on the bottom of the Monthly Pass
Cancellation Policy Page.
2)
Check the box under reason for cancellation “Did not complete sign-up on the
website”
3)
Mail the Monthly Pass Cancellation Policy with the unused Starter Voucher to:
Weight Watchers North
America, Inc.
c/o Monthly Pass Refunds
PO Box 307
Jericho, NY 17753
You
may also visit our website at www.weightwatchers.com/monthlypasscancellation.
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If you've misplaced or lost your Monthly Pass Starter
Voucher
Please
fax or mail proof of purchase with an explanation of what happened.
Fax: 913-495-1471
Mail:
Attention:
Monthly Pass
Weight Watchers North America
8900 State Line Road, Ste. 250
Leawood, KS 66206
You
can send one or more of the following items as proof of purchase:
A
copy of your purchase receipt.
A
copy of your billing statement.
A
copy of your Leader Card showing you purchased the Monthly Pass.
Customer
Service will contact you by e-mail or phone with a new Access Code so that you
can complete your sign-up for the Monthly Pass on our website. In the meantime,
you will need to pay the regular weekly fee in order to attend your meetings.
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If you keep getting the message, “INVALID ACCESS CODE”
The
Access Code found on your voucher can only be used once. After the first use, accessing eTools
requires the user name and password you selected during the sign up.
If
you are certain that your Access Code has not been used before, please verify
that you are:
1.
Entering the code in the correct boxes and you are entering all the digits
exactly as they are written on the voucher. Do not include any additional
characters like spaces or hyphens.
2.
On the correct sign up page at www.weightwatchers.com/startmonthlypass.
The
Access Code will not work if you are using it for Weight Watchers eTools or
Weight Watchers Online sign-up processes.
If
this does not help, please contact Weight Watchers Customer Service at
1-800-221-2112
and provide the Access Code exactly as it is written on your Monthly Pass
Starter Voucher.
Weight
Watchers Customer Service hours are:
Monday:
Friday: 7:00 am until 9:00 pm (Central)
Saturday: Saturday 10:00 am until 4:00 pm (Central)
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How to convert your eTools account to a Monthly Pass
eTools account
To
prevent a double Monthly Pass purchase, you must convert your eTools account first before entering the Monthly Pass
Starter Voucher Access Code. This is how to get started:
1. Log-in to your current
eTools account using your user name and password set up for that account
2. Click “Account Settings”
link located at the top right of the webpage
3. Enter your password again.
4. On the left side of the
webpage located under My Account,
click the link “Switch plan type to Monthly Pass.”
5. Under Start the switch process now, enter the Access Code located on your
Monthly Pass Starter Voucher, then click “Submit.”
If
you have mistakenly purchased two Monthly Passes, please contact Weight
Watchers Customer Service at 800-221-2112
Weight
Watchers Customer Service hours are:
Monday:
Friday 7:00 am until 9:00 pm (Central)
Saturday: 10:00 am until 4:00 pm (Central)
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